At Loft Casino, we handle privacy as part of the account experience, not as an afterthought. We collect personal, verification and payment information so we can register accounts, process deposits and withdrawals, run account checks and meet obligations connected with our Curacao licence. The Loft Casino privacy policy explains these practices in plain English for Australian players. We aim to keep our explanations clear, practical and directly linked to how our casino account, cashier, verification and support services operate.
Our approach to privacy at Loft Casino
We know that players share sensitive details when opening and using an online casino account. That can include identity information, payment details and documents requested for verification. Our approach to Loft Casino data protection is to use that information for account, transaction, compliance and support purposes that are connected with operating the casino.
This page should be read together with the terms that apply to your account, bonuses, withdrawals and verification checks. It is designed to explain our practices in accessible language, while recognising that privacy and compliance requirements can depend on the details of your account activity and the documents we may need to review.
The information we collect
When you register with us, we collect the personal details needed to create and manage your account. During sign-up, this can include your name, email address, password, selected currency and country. These details allow us to open your account, connect it to the cashier and communicate with you about account matters where needed.
We may also collect verification documents before withdrawals are processed or when our compliance checks require them. The documents requested can include proof of identity, such as a passport, national ID card or driver’s licence. We may ask for proof of address, such as a utility bill or bank statement, when our compliance team needs to verify address information.
For payment checks, we may collect information that helps confirm ownership of a payment method. This can include a photo or screenshot of a card or e-wallet, or a bank statement, where needed for anti-money laundering checks. The information we collect will depend on the payment method used and the checks required for the account.
We also collect financial and transaction information connected with deposits and withdrawals. Payment options available to players can include Visa and Mastercard credit or debit cards, prepaid voucher options such as Neosurf or similar services, and cryptocurrencies such as Bitcoin or other major coins where available in the cashier. We use payment information to process casino transactions, manage account balances and review withdrawal requests.
How we use your data
We use your information to create, maintain and administer your Loft Casino account. This includes using registration details to identify the account holder, allow account access and support account management through desktop or mobile browser. Our mobile site allows players to use account features such as registration, verification document upload, deposits, withdrawals and bonus activation through the browser.
Your information is also used to process deposits and withdrawals. When you use the cashier, we need transaction details to record payments, link them to your account and check that withdrawals are being requested by the verified account holder. Where payment method ownership checks are required, we review supporting information to help confirm that the method belongs to the player using it.
We use identity, address and payment information for verification and anti-money laundering checks. These checks help us review withdrawal eligibility, detect account or payment inconsistencies and meet obligations connected with operating under Curacao regulation through the licence structure associated with Dama N.V.
Account data may also be used to manage bonus participation. Loft Casino offers can involve deposit matches and free spins, with wagering requirements and time limits attached. We use account and transaction records to connect eligible deposits, activated bonuses and related wagering activity to the correct account.
We may use your account information to respond to support requests. If you contact us through [email protected] or live chat, we may need to refer to your registration, verification, bonus or transaction details so we can assist with the relevant issue.
Data sharing and third parties
We share information only where it is connected with operating your casino account, processing transactions, supporting casino services or meeting compliance requirements. We do not describe data sharing in broader terms than our casino operations require.
Payment information may be handled with services involved in processing the payment methods available through the cashier. This can include card transactions through Visa or Mastercard, prepaid voucher transactions such as Neosurf or similar options, and cryptocurrency transactions where crypto payments are used. The exact information involved depends on the payment method and whether the transaction is a deposit, withdrawal or account verification check.
Information may also be reviewed in connection with our casino products. Loft Casino offers access to slots, table games and live casino options through the site, including browser-based play on mobile devices. Account and play records may be needed to support game access, bonus tracking, wagering calculations and account administration.
We may also share or make information available where required for regulatory or compliance purposes connected with our operating structure. Loft Casino is described as operating under Curacao regulation through a Master licence held by Dama N.V. Where compliance checks, identity verification or payment ownership reviews are required, account information and documents may be used for those purposes.
Data security and retention
We treat account, verification and payment information as sensitive because it is linked to your identity and financial activity. Our practical data protection work includes verifying account holders, checking payment method ownership when required and reviewing documents through our compliance process. These steps help us manage withdrawals, support anti-money laundering checks and reduce the risk of incorrect account use.
We do not state a fixed retention period on this page. We keep information in connection with the purposes described here, including account management, transaction records, verification, withdrawal processing, support handling and compliance obligations linked to the operation of the casino. The length of time may vary depending on the type of information, account activity and any obligations that apply to the records.
Some information may need to remain connected to the account while there are open payment, verification, bonus or support matters. For example, withdrawal checks may require identity, address or payment method documents before a request can be completed. Bonus records may also need to be associated with deposits, wagering requirements and free spin winnings so the account is administered correctly.
We encourage players to keep their account details accurate and to use secure access practices when logging in from desktop or mobile browser. If something looks incorrect in your account, our support channels can help you raise it for review.
Your privacy rights and contact information
Australian players can contact us about Loft Casino data privacy rights and account information questions. You may ask us to review account details, correct information that appears inaccurate, or consider a request about information held in connection with your account. Any request may need to be assessed against verification, transaction processing, withdrawal checks and compliance obligations linked to our Curacao operating structure.
If you need help with privacy, account verification or payment information, use a confirmed Loft Casino support channel. Email support is available at [email protected]. You can also use on-site live chat, or check our FAQ and help pages for guidance on bonuses, wagering and general account questions.
Contact Support: email [email protected] if your request involves account data, documents, payment checks or access to your account information.
Manage account details: log in through the desktop or mobile browser account area to review account settings, complete verification steps, upload requested KYC documents, and manage deposits or withdrawals through the cashier.